We are currently looking for

Front-line technician level 3

The mission of a front-line technician is to provide excellent technical support, network administration and preventive maintenance services to the company’s customers, whether remotely or directly at the customer’s site.

Le quotidien

Daily task

of a Front-line technician level 3

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Answering service calls
Participate in hardware and software installations at customer sites
Carry out preventive maintenance at customers' premises
Carry out quality follow-ups with customers
Make verbal and written recommendations to increase the functionality, security and stability of client systems
Keep abreast of new trends and technologies
Ensure the security and stability of the networks of supported customers

Advanced knowledge of Windows 7/8/10 / Server 2003, 2008, 2011, 2012, 2016
Proficiency in Office 365 (In-depth knowledge)
Mastery of Exchange (On prem and Online)
Mastery of ActiveDirectory (Azure, Hybrid, On prem)
Mastery of VmWare, Hyper-V virtualization
Knowledge of Watchguard, Azure, Datto, Fortinet technologies (an asset)
Trained in MD - 100, MS - 100 (an asset)
Experience in outsourced IT services (very strong asset)
Very strong learning ability
Team spirit, autonomy, motivation, interpersonal skills and good self-presentation
Minimum 5 years of experience

Profil recherché

Profile sought

of a Front-line technician level 3

Count me in

Be part of a dynamic team in constant evolution and SAY GOODBYE TO TRAFFIC!

Openmind offers you the opportunity to fulfil yourself within a motivating team by working on various stimulating projects, leaving room for innovation and creativity!